The 6 Months Certificate Course in Hospitality Management is a comprehensive entry-level program designed to provide practical knowledge and industry-ready skills for aspiring hospitality professionals. The course covers the fundamentals of hotel operations, including front office, housekeeping, food and beverage service, basic culinary operations, guest relations, safety standards, and professional etiquette.
With a strong focus on real-world applications, operational procedures, and customer service excellence, the program prepares learners to confidently begin their careers in hotels, resorts, restaurants, and related service industries. This short-term certification is ideal for students and working individuals seeking quick skill development and immediate employment opportunities in the dynamic hospitality sector.
Target audiences
- Students, Freshers, Experienced.
Requirements
- 10th Pass, 10+2 Pass or Any Graduate
Curriculum
- 6 Sections
- 5 Lessons
- 24 Weeks
- Introduction to the Hospitality & Hotel Industry• Overview of the Hospitality Industry • History & Evolution of Hotels • Types of Hotels & Resorts • Key Departments & Their Functions • Career Opportunities in Hospitality • Case Study: Growth of a Small Hotel into a Global Brand • Assessment: Multiple Choice & Short Answer Questions1
- Front Office OperationsThis Section Covers: Importance of Front Office in Guest Experience • Reservation Process & Software • Check-in & Check-out Procedures • Handling Guest Complaints & Requests • Communication & Telephone Etiquette • SOPs: Check-in, Check-out, Complaint Handling • Case Study: A Luxury Hotel’s Front Office Handling VIP Guests • Assessment: Role-Playing Scenarios & Quiz2
- Housekeeping Operations• Role of Housekeeping in Hotel Operations • Cleaning Standards & Procedures • Room Setup & Linen Management • Lost & Found Policy • Pest Control & Hygiene Protocols • SOPs: Room Cleaning, Linen Handling, Pest Control • Case Study: Maintaining Hygiene Standards in a 5-Star Hotel • Assessment: Practical Demonstration & Written Test2
- Food & Beverage (F&B) Management• Introduction to F&B Services • Restaurant & Bar Operations • Menu Planning & Cost Control • Table Setup & Service Styles • Guest Handling & Order Taking • SOPs: Table Setup, Order Taking, F&B Hygiene • Case Study: How a Fine-Dining Restaurant Achieved Excellence in Service • Assessment: Service Role-Play & Objective Test2
- Soft Skills & Professional Etiquette• Communication Skills for Hospitality Professionals • Grooming & Professional Appearance • Time Management & Work Ethics • Teamwork & Leadership in Hospitality • Cultural Sensitivity & International Guests • SOPs: Grooming Standards, Professional Conduct, Team Management • Case Study: How Soft Skills Impacted a Hotel’s Reputation & Guest Loyalty • Assessment: Soft Skills Workshop & Role-Playing Exercises2
- On-the-Job Training (OJT)Students will be sent to our Partner Properties for a 2 Months OJT - On Job Training Program to get live experience of the Business.0
Instructor
Firasat has over 22 years of Experience in Hospitality Industry and has trained multiple batches.
