Curriculum
- 6 Sections
- 5 Lessons
- 24 Weeks
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- Introduction to the Hospitality & Hotel Industry• Overview of the Hospitality Industry • History & Evolution of Hotels • Types of Hotels & Resorts • Key Departments & Their Functions • Career Opportunities in Hospitality • Case Study: Growth of a Small Hotel into a Global Brand • Assessment: Multiple Choice & Short Answer Questions1
- Front Office OperationsThis Section Covers: Importance of Front Office in Guest Experience • Reservation Process & Software • Check-in & Check-out Procedures • Handling Guest Complaints & Requests • Communication & Telephone Etiquette • SOPs: Check-in, Check-out, Complaint Handling • Case Study: A Luxury Hotel’s Front Office Handling VIP Guests • Assessment: Role-Playing Scenarios & Quiz2
- Housekeeping Operations• Role of Housekeeping in Hotel Operations • Cleaning Standards & Procedures • Room Setup & Linen Management • Lost & Found Policy • Pest Control & Hygiene Protocols • SOPs: Room Cleaning, Linen Handling, Pest Control • Case Study: Maintaining Hygiene Standards in a 5-Star Hotel • Assessment: Practical Demonstration & Written Test2
- Food & Beverage (F&B) Management• Introduction to F&B Services • Restaurant & Bar Operations • Menu Planning & Cost Control • Table Setup & Service Styles • Guest Handling & Order Taking • SOPs: Table Setup, Order Taking, F&B Hygiene • Case Study: How a Fine-Dining Restaurant Achieved Excellence in Service • Assessment: Service Role-Play & Objective Test2
- Soft Skills & Professional Etiquette• Communication Skills for Hospitality Professionals • Grooming & Professional Appearance • Time Management & Work Ethics • Teamwork & Leadership in Hospitality • Cultural Sensitivity & International Guests • SOPs: Grooming Standards, Professional Conduct, Team Management • Case Study: How Soft Skills Impacted a Hotel’s Reputation & Guest Loyalty • Assessment: Soft Skills Workshop & Role-Playing Exercises2
- On-the-Job Training (OJT)Students will be sent to our Partner Properties for a 2 Months OJT - On Job Training Program to get live experience of the Business.0
Lesson 5: Soft Skills & Professional Etiquette
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